Customer Success Manager II (Fintech)

Location: Remote in Canada

Salary: CAD 80,000–95,000 per year

Company

hirify.global provides a fintech platform for collecting and reconciling B2B payments, connecting finance teams, business systems, customers, and payment activity in one ecosystem.

What you will do

• Own the customer lifecycle from onboarding transition through long-term adoption, success, and installed-base revenue growth.
• Facilitate customer training, enablement sessions, cadence calls, and Executive Business Reviews.
• Build Strategic Account Plans with retention and growth strategies, shared KPIs, and measurable outcomes.
• Represent customer needs across sales, professional services, product, and Customer Care teams, including input into integrations and new features.
• Escalate high-severity issues, maintain visibility into customer requests, and coordinate cross-functional resolution.
• Identify recurring customer problems, propose scalable journey improvements, and forecast attrition trends.

Requirements

• 5+ years of experience in a SaaS-based Customer Success role.
• Experience with B2B merchant services and a background in fintech software solutions, preferably accounts receivable.
• Bachelor’s degree in Business, Marketing, Communications, Economics, or a related field.
• Strong customer focus, curiosity, empathy, and ability to understand customer needs and business impact.
• Adaptability when handling ambiguous and complex problems and changing priorities.
• Proactive follow-through, strong prioritization, independence, speed, and accuracy.
• Assertive, collaborative communication with the ability to lead change positively and remain professional under pressure.
• Analytical thinking, ability to understand technical concepts, explain details clearly, and use objective measures to assess customer success.

Culture & Benefits

• Regular full-time employment.
• Remote work arrangement for candidates in Canada.
• Equal opportunity employer committed to diversity and non-discrimination.