SMB / Mid-Market Account Manager

Location: Hybrid, Toronto, Canada

Company

hirify.global is an AI operating system for financial institutions that automates client-facing workflows, including onboarding, risk assessment, reconciliation, proposals, and reports.

What you will do

• Own a portfolio of SMB, mid-market, and enterprise accounts as the primary relationship manager.
• Drive renewals, reduce churn, monitor account health, and identify expansion opportunities.
• Grow the book of business by 10–15% in additional annual revenue through upsells, volume upgrades, new use cases, and add-on products.
• Handle inbound requests, run discovery calls and product demos, close new business, and onboard new clients.
• Coordinate with Solutions Engineering, Support, and Product to resolve client needs and communicate feedback.
• Maintain CRM activity, pipeline, and renewal forecasts while helping build scalable account-management playbooks.

Requirements

• 2+ years of account management, customer success, or sales experience at a B2B SaaS company.
• Demonstrated success owning renewals and achieving retention and expansion targets.
• Comfort leading pricing, renewal, and contract conversations with clients.
• Experience running product demos and moving prospects through a sales cycle.
• Strong organization and follow-through across a large portfolio of accounts.
• Clear, confident communication skills and the ability to build client trust quickly.

Nice to have

• Experience managing enterprise accounts alongside a high volume of SMB and mid-market clients.
• Experience onboarding clients onto a SaaS platform.
• Familiarity with workflow automation, form-building, or data platforms.
• Experience with HubSpot or a similar CRM.
• Experience working at a high-growth startup.

Culture & Benefits

• Hybrid work with a downtown Toronto office.
• Competitive compensation and equity.
• Health, dental, and vision coverage.
• Unlimited PTO, office snacks, and monthly catered lunches.
• Supportive, low-ego environment focused on ownership and growth, with company offsites.