Customer Success Manager, EMEA

Location: Remote, must be based in Europe and able to work core hours overlapping with EMEA business hours

Company

hirify.global supports customers with software coverage and account services related to products, dependencies, and end-of-life timelines.

What you will do

• Own the end-to-end renewal process for approximately 60–70 smaller EMEA accounts.
• Run kickoff calls for newly signed accounts and explain coverage and support expectations.
• Maintain renewal forecasts, account statuses, and opportunity data in Salesforce.
• Track covered products and end-of-life exposure to support accurate renewal conversations.
• Identify expansion and cross-sell signals and escalate contract, technical, or expansion needs to senior colleagues.

Requirements

• At least 1 year of experience in a client-facing, customer support, or account management role.
• Ability to manage a high volume of accounts while staying organized and detail-oriented.
• Excellent written and verbal English communication skills required.
• Comfort working with a CRM to track renewals, forecasts, and account status; Salesforce experience is preferred.
• Must be based in Europe and able to work core EMEA business hours.
• Self-motivated, process-oriented, and able to judge when to escalate issues.

Nice to have

• Experience with renewals or a subscription-based business.
• Technical comfort with software versions, dependencies, and end-of-life timelines.
• A second European language in addition to English.

Culture & Benefits

• Remote work within the EMEA region.
• Full-time schedule, generally 40 hours per week from Monday to Friday.
• Commitment to diversity, equity, and inclusion.