Customer Success Manager, Enterprise (Chinese Speaker)

Location: Singapore

Company

hirify.global is a global brand visibility and digital marketing platform providing AI-driven insights across SEO, search optimization, content marketing, paid media, and social strategy.

What you will do

• Build and maintain multi-threaded relationships with marketing operations teams and senior executives at enterprise and Fortune 500 organizations.
• Own renewal lifecycles, customer health, forecasting, procurement requirements, retention, and risk mitigation.
• Create and execute customized success plans that connect hirify.global workflows and product capabilities to customer objectives, performance, and ROI.
• Lead executive quarterly business reviews and provide strategic guidance on hirify.global Enterprise, Search, AI visibility, and digital marketing solutions.
• Advocate for customer needs internally while coordinating with Sales, Marketing, and cross-functional teams on expansions, cross-sell opportunities, and product improvements.
• Maintain accurate portfolio data covering stakeholder engagement, success plans, renewal timelines, growth opportunities, and next steps.

Requirements

• 5–7+ years of experience in Customer Success, Account Management, or a related role focused on enterprise customers, preferably in MarTech or SaaS.
• Chinese language proficiency is required.
• Experience building senior stakeholder relationships and creating customized customer success plans.
• Strong problem-solving, written, and verbal communication skills, including the ability to explain complex concepts to technical and non-technical audiences.
• Understanding of SEO, SEM, content marketing, analytics, CRM, and marketing automation.
• Experience with upselling, qualified lead generation, customer data analysis, and decision-making based on insights.

Nice to have

• Experience with BrightEdge, Conductor, SimilarWeb, or comparable enterprise marketing and SEO platforms.
• Pipeline management experience in sales or renewals.
• Ability to work effectively with ambiguity and complexity in a rapidly changing global environment.

Culture & Benefits

• Structured onboarding with online and offline bootcamps.
• Employee Support Program and financial aid following the loss of a family member.
• Employee Resource Groups and hobby and team-building budget allowances.
• Uncapped commissions and visibility into quota attainment.
• Global Customer Success organization supporting customers across multiple time zones and 8+ languages.

Hiring process

• Applications are reviewed by the Talent Acquisition team, with feedback targeted within three working days.
• Interviews include a detailed discussion of professional background, working style, and personality.
• Online interviews are conducted by laptop or desktop with camera enabled and screen-sharing capability available.