Customer Success Advisor - ASEAN (Bahasa Indonesia)

Location: Kuala Lumpur, Malaysia

Company

hirify.global develops software that helps innovators design and create buildings, products, factories, and media.

What you will do

• Use data-triggered signals to proactively engage customers and align hirify.global product capabilities with their desired outcomes.
• Develop adoption strategies that increase customer value and product usage.
• Identify at-risk accounts, conduct discovery, and realign customers toward success.
• Collaborate with Sales, Renewals, Channel Partners, Support, and Services to improve customer outcomes.
• Deliver experiences that increase customer satisfaction, loyalty, and account expansion opportunities.

Requirements

• 3–5 years of experience in Customer Success, Account Management, or a related customer-facing role.
• Proven ability to work independently and drive measurable impact.
• Experience collaborating with internal and external stakeholders across functions.
• Proficiency in Salesforce or a similar CRM system.
• Experience with SaaS, cloud-based software, or subscription business models.
• Fluent English and Bahasa Indonesia are required.

Nice to have

• Familiarity with hirify.global customer industries, including AEC, manufacturing, and media and entertainment.

Culture & Benefits

• Collaborative and global Customer Success organization focused on customer outcomes.
• Opportunity to shape internal best practices and challenge the status quo.
• Compensation may include annual cash bonuses, commissions for sales roles, stock grants, and comprehensive benefits.
• In-person onboarding and/or identity verification may be required.