Customer Success Manager (AI)

Location: Singapore; on-site

Salary: $175,000–$215,000 per year, plus equity and bonus

Company

hirify.global provides enterprise AI products that help investment banks, private equity funds, and investment firms improve the speed, accuracy, and insight of financial workflows.

What you will do

• Manage a portfolio of enterprise accounts from initial adoption through value realization, retention, and expansion.
• Act as the primary partner for day-to-day users and executive stakeholders.
• Plan and lead QBRs and business reviews focused on client goals, product roadmap, and next steps.
• Own renewals, forecast timelines, align stakeholders, and mitigate churn risk.
• Monitor customer health and adoption signals, manage escalations, and create action plans.
• Build account and success plans, support customer advocacy, and relay client feedback to product and engineering.

Requirements

• 2+ years of front-office experience at a top-tier investment bank, private equity firm, or hedge fund, or 3+ years in customer success, account management, or a related customer-facing role.
• Experience with customer performance metrics and strategic recommendations that improve business outcomes and processes.
• Experience managing customer relationships, including upsell and renewal conversations.
• Strong strategic planning, communication, presentation, project management, and relationship management skills.
• Ability to influence stakeholders across levels, manage competing workstreams, and follow through with strong ownership.

Nice to have

• High-volume client-facing experience in AI.
• Early experience at a hyper-growth startup.
• Direct experience in finance, banking, or private equity.

Culture & Benefits

• Work in a fast-paced startup environment focused on ambitious, technically demanding AI and finance problems.
• Collaborative, organized, autonomous, and ownership-oriented working culture.
• Opportunity to work with advanced AI models and sophisticated financial users.
• Equity and bonus offered in addition to salary.