Customer Success Professional (SaaS)

TL;DR

Customer Success Professional (SaaS): Managing and expanding an SMB customer portfolio across the DACH region with an accent on adoption, customer satisfaction, retention, and value realization. Focus on analyzing customer health data, coordinating complex stakeholder situations, and identifying structured cross-sell and upsell opportunities.

Location: Munich with hybrid options and remote work within the EU.

Company

hirify.global is a German public B2B SaaS provider and market leader in Workforce Management Software.

What you will do

• Manage a cross-industry SMB customer portfolio focused on the hirify.global Time Control solution.
• Advise decision-makers, stakeholders, and end users throughout the customer lifecycle.
• Plan and facilitate Customer Success Reviews, document activities in the CRM, and coordinate ongoing engagements.
• Use usage data, KPIs, customer health indicators, and feedback to improve adoption, retention, and renewal likelihood.
• Manage critical customer situations and coordinate ownership across internal stakeholders.
• Identify and qualify expansion opportunities before handing them over to Sales.

Requirements

• At least 6 years of experience in SaaS Customer Success Management, Account Management, or IT Consulting.
• Degree in Business Administration, Business Informatics, Computer Science, or equivalent practical experience.
• Experience independently managing larger customer portfolios and improving adoption, satisfaction, retention, and expansion.
• Strong customer focus, initiative, prioritization, stakeholder management, and data-driven working skills.
• Excellent German and English communication skills, including executive-level interactions.
• Proficiency in Microsoft Office, especially PowerPoint and Word, plus CRM experience.

Nice to have

• Experience in Workforce Management or HR software.
• Experience with complex IT solution implementations.
• Project management certification.

Culture & Benefits

• Hybrid and EU-remote work options.
• 30 days of vacation.
• Profit-sharing and an employee stock program.
• Structured onboarding, leadership development, hirify.global Academy, and expert and leadership career tracks.
• Corporate wellness programs, regular check-ups, and Wellhub membership.
• Company events, team retreats, and an in-house barista in Munich.