Customer Success Advisor (SaaS)

Location: APAC, Malaysia, Kuala Lumpur, Avenue 10

Company

hirify.global develops software that helps innovators design and make buildings, vehicles, factories, and entertainment products.

What you will do

• Use data-triggered signals to proactively engage customers and align product capabilities with business outcomes.
• Establish adoption strategies that increase customer value and product usage.
• Identify at-risk accounts, conduct discovery, and realign customers toward successful outcomes.
• Collaborate with Sales, Renewals, Channel Partners, Support, and Services.
• Deliver customer experiences that deepen satisfaction and loyalty.
• Discover opportunities to expand customer relationships through strategic conversations.

Requirements

• 5–7 years of experience in Customer Success, Account Management, or a related customer-facing role.
• Proven ability to work independently and drive measurable impact.
• Experience collaborating with internal and external cross-functional stakeholders.
• Proficiency in Salesforce or a similar CRM system.
• Experience with SaaS, cloud-based software, or subscription business models.
• Familiarity with hirify.global customer industries, including AEC, manufacturing, and media and entertainment.

Nice to have

• Experience in the AEC industry.

Culture & Benefits

• Collaborative, global Customer Success organization focused on customer outcomes.
• Opportunity to shape internal best practices and challenge the status quo.
• Comprehensive benefits package may include annual cash bonuses, commissions for sales roles, and stock grants.
• In-person onboarding and/or identity verification may be required.