Client Relationship Specialist (Fintech)

Location: Office-based in Malaysia; in-country business travel and quarterly in-person client meetings are mandatory. Relocation support is available for the employee and family.

Company

hirify.global is an international fintech trading broker with more than 2,000 employees across 13 countries and over one million clients.

What you will do

• Manage an assigned portfolio of key clients and build long-term, value-driven relationships.
• Provide personalized support through chats, inbound and outbound calls, callbacks, and face-to-face interactions.
• Resolve complex and high-priority issues end to end, coordinating tailored solutions with cross-functional teams.
• Analyze client portfolios and re-engage clients who have stopped trading to support retention and satisfaction.
• Conduct quarterly in-person meetings and in-country business trips to strengthen relationships and resolve outstanding client needs.
• Keep clients informed about products, features, market developments, and compliance updates.

Requirements

• Experience in client relationship management or another client-facing role in financial services.
• Native Vietnamese and English communication and presentation skills are required.
• Strong problem-solving, analytical, critical-thinking, influencing, and communication skills.
• Experience with Salesforce, Tableau, and other reporting tools.
• A bachelor's degree is compulsory.
• Willingness to travel for business trips and work effectively under pressure in a fast-paced environment.

Nice to have

• Investment license or financial certifications.

Culture & Benefits

• Competitive salary and performance bonus.
• Full relocation support, including flights, housing, visas, and legal assistance.
• Health insurance with family coverage, including medical, dental, vision, and mental health care, plus life insurance.
• Learning opportunities, external courses, English lessons, and career and leadership development.
• Annual leave, public holidays, and fully paid sick, maternity, and paternity leave.
• Education, meal, transport, wellness, employee appreciation, and share-scheme benefits.

Hiring process

• Recruiter introduction call.
• English check and written and verbal capability test.
• Final interview.