Support Engineer (AWS)

Location: Mexico City; hybrid

Compensation: Competitive USD pay

Company

hirify.global provides nearshore staff augmentation and technology services to U.S. companies, with a network of more than 600 technology professionals across Latin America.

What you will do

• Execute technical customer onboarding workflows, including environment provisioning, configuration, integrations, and data imports.
• Manage customer decommissioning through data exports, environment teardown, access revocation, and closure documentation.
• Perform structured data migrations with validation, transformation, quality assurance checks, and customer-facing data reviews.
• Own and resolve complex technical tickets involving environment configuration, integrations, bulk data updates, and platform issues.
• Partner with Customer Success and Implementation Managers to communicate timelines and technical outcomes clearly.
• Improve recurring support workflows through tooling, automation, process documentation, and runbooks.

Requirements

• Hands-on AWS experience with services such as RDS, S3, EC2, and ECS, including environment verification and smoke testing.
• Proficiency with Git and GitHub pull request creation, review, merging, and verification.
• Exceptional written and verbal English communication skills, including the ability to lead customer calls and explain technical concepts to non-technical stakeholders.
• Understanding of data privacy, least-privilege access, and secure data handling.
• Experience with Jira, Intercom, Front, or equivalent ticketing systems.
• Background check required because the role involves production access.

Nice to have

• Terraform and Infrastructure as Code experience.
• Basic Kubernetes knowledge, including pod management and workload inspection.
• Experience with Helm charts and Kubernetes application deployments.

Culture & Benefits

• Remote work benefits with a laptop and reliable internet connection.
• Competitive compensation paid in USD.
• Paid time off and an autonomy-focused work environment.
• Opportunities to work with innovative U.S. companies and experienced technology professionals.
• Access to a diverse network of more than 600 professionals across 25+ countries.
• Focus on well-being, work-life balance, and multicultural collaboration.