Application Support Analyst 2

Location: Hybrid in Mexico City, with 3 days in the office and 2 days working from home

Company

hirify.global is a technology company developing finance automation software and supporting business applications.

What you will do

• Handle incoming customer support inquiries and identify the underlying issues through symptom analysis.
• Coordinate with customers and technical staff to define functional requirements and technical solutions.
• Analyze application data in support of projects, business cases, and system requirements.
• Troubleshoot web-based applications and resolve browser and software issues.
• Test, implement, document, and maintain software applications and issue resolutions.
• Apply development and documentation standards to identify and mitigate security and business-process risks.

Requirements

• At least 2 years of experience in a customer support position.
• At least 2 years of experience with web-based applications and related technical knowledge.
• Knowledge of SQL queries or scripting, APIs, Microsoft Office, ticket management systems, and browser troubleshooting.
• Ability to analyze problems, determine appropriate actions, and resolve customer issues with patience and a service-oriented approach.
• Bachelor's degree in a related field.
• Ability to work from the Mexico City office 3 days per week.

Nice to have

• Familiarity with accounting, financial, or banking applications.

Culture & Benefits

• Daily meals, snacks, and other office perks.
• Meal vouchers and private medical, dental, vision, and life insurance coverage.
• Professional development seminars and inclusive affinity groups.
• Kind, open, and accepting workplace culture focused on diverse perspectives.