Operations Specialist I, Remote Assistance (Night Shift)

Location: Mexico City, Mexico. Night shift availability is required, including evenings, weekends, and holidays; typical hours are 4 PM to 12 AM CST, five days per week.

Company

hirify.global Labs is an independent hirify.global team exploring robotics and automation for long-term last-mile logistics.

What you will do

• Monitor autonomous robots using remote assistance tools and operational dashboards.
• Follow established procedures for standard operational scenarios.
• Escalate technical and operational issues to shift leads or senior operators.
• Document observations, incidents, and actions accurately.
• Apply safety protocols and communication guidelines in live operational environments.
• Learn and adapt to new tools, workflows, and process updates.

Requirements

• High school diploma, GED, or local equivalent.
• Valid driver's license.
• English proficiency at B2 level or higher, written and spoken, for communication and documentation.
• Basic computer skills and comfort with web-based tools.
• Strong attention to detail, process adherence, problem-solving, and critical thinking.
• Availability for night shifts, weekends, and holidays.

Nice to have

• Experience in operations, monitoring, customer support, or technical support.
• Familiarity with Google Workspace or Slack.
• Interest in technology, robotics, or operations.

Culture & Benefits

• Work within an independent team focused on robotics and automation.
• Support services used by millions of people through autonomous systems.
• Collaborate with experienced operators and shift leads while learning operational tools and safety standards.