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обновлено 6 дней назад

Bilingual Support Analyst (IT Support)

Формат работы
hybrid
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
Mexico/Colombia
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Мэтч & Сопровод

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Описание вакансии

Текст:
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TL;DR
Bilingual Support Analyst (IT Support) (Global IT Support - LATAM): Resolving IT service requests and incidents for employees across LATAM and beyond with an accent on end-user technology support, identity and access management, and onboarding operations. Focus on troubleshooting Windows, macOS, Microsoft 365, VPN connectivity, and complex issues in collaboration with global infrastructure teams.

Location: Medellin, Colombia; Bogota, Colombia; Mexico City, Mexico

Company

hirify.global is a global provider of software and cloud solutions operating in more than 70 countries.

What you will do

  • Resolve support requests and incidents through an IT service management platform, ensuring timely communication and resolution.
  • Provide technical support for Windows, macOS, Microsoft 365, Teams, Outlook, VPN, and other end-user technologies.
  • Manage user accounts, permissions, and access requests in Entra ID and Active Directory.
  • Support employee onboarding and offboarding, including access and equipment provisioning.
  • Collaborate with infrastructure and technical teams to investigate and resolve complex issues.
  • Create and maintain knowledge articles and support documentation.

Requirements

  • Experience troubleshooting Windows, macOS, Microsoft 365, Teams, and Outlook.
  • Knowledge of identity and access management in Entra ID and Active Directory.
  • Understanding of networking fundamentals and VPN connectivity.
  • Experience with IT service management tools such as Jira Service Management, ServiceNow, or similar platforms.
  • Strong customer service, communication, and problem-solving skills.
  • Professional proficiency in English is required.

Culture & Benefits

  • Collaboration across borders in a global, multicultural organization.
  • Comprehensive health and well-being support.
  • Continuous learning and career development opportunities.
  • Performance-based incentives and employee share participation.
  • Flexible and hybrid work models.
  • Career progression toward L2 Support and Infrastructure Engineering, supported by training and certification programs.

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