Journey Builder IV - Customer Journey Orchestration (Lifecycle Marketing)

Location: Culver City, California, United States — hybrid

Salary: $70–$75 per hour

Company

Provider of information technology and workforce solutions with more than 5,000 professionals serving the United States and Canada.

What you will do

• Develop, test, and deploy customer journeys based on product objectives, strategy, platform capabilities, and data needs.
• Collaborate with stakeholders on large-scale projects, aligning operational plans, deliverables, and risks.
• Optimize campaign performance through A/B testing and monitor campaigns for operational integrity.
• Identify opportunities to improve campaign performance, operational efficiency, processes, and product tooling.
• Build a knowledge portal with best practices and playbooks for reference and training.

Requirements

• 7–10 years of lifecycle marketing experience building and launching acquisition and engagement initiatives.
• Experience with CRM or ESP platforms such as Salesforce Marketing Cloud/ExactTarget, Braze, or Oracle Responsys.
• Strong logical reasoning, critical thinking, attention to detail, and organizational skills.
• SQL experience is preferred.
• Ability to manage ambiguity, respond to changing priorities, devise contingency plans, and make sound decisions under pressure.
• Strong communication and collaboration skills, with familiarity with a broad ecosystem of services and hardware including Mac OS, iOS, Music, iTunes, App Store, Books, Podcasts, Pay, TV, News, Fitness+, and One.

Culture & Benefits

• 12-month contract engagement.
• Full-time consultants have access to medical, dental, vision, and 401(k) benefits.
• Benefits also include PTO, sick leave, and other benefits required by applicable state or local regulations.
• AI tools may assist with application and interview evaluation, but final employment decisions are made by qualified hiring personnel.