Process Consultant (Business Process Optimization & Documentation)

Location: Columbus, Ohio 43215, United States

Salary: $64,500–$93,600 annually

Company

hirify.global provides staffing and professional services for business and technology roles.

What you will do

• Develop and maintain Level 1, Level 2, and Level 3 enterprise process maps.
• Facilitate process discovery workshops and interviews with subject matter experts.
• Create and maintain SOPs, work instructions, job aids, process narratives, and training materials.
• Gather business requirements, user stories, and functional specifications for process and system improvements.
• Perform current-state and future-state gap analyses to identify standardization opportunities and redundancies.
• Support operational excellence and continuous improvement initiatives by tracking actions and documenting process updates.

Requirements

• Bachelor’s degree in Business Administration, Industrial Engineering, Information Systems, or a related field, or equivalent professional experience.
• At least 3 years of experience developing process maps, SOPs, work instructions, or training documentation.
• Expertise with enterprise process mapping tools such as Microsoft Visio, Signavio, Lucidchart, Miro, or similar applications.
• Familiarity with business analysis, requirements gathering, and SDLC or project methodologies.
• Strong interviewing, facilitation, active listening, written communication, technical documentation, and organizational skills.

Nice to have

• Experience in Operational Excellence, Lean, Continuous Improvement, or Process Management teams.
• Lean Six Sigma Yellow Belt or Green Belt certification.
• Experience supporting change management and user adoption for enterprise system implementations.

Culture & Benefits

• Equal opportunity employer committed to reasonable accommodations.
• For temporary assignments lasting 13 weeks or longer, benefits may include medical, dental, vision, 401(k), and statutory sick pay where required.
• Employment eligibility verification may be conducted through E-Verify in certain locations.