Sr. Customer Success Manager

Location: Atlanta, GA, US; normal office environment with occasional overnight travel. Applicants must be eligible to work in the United States without sponsorship.

Company

hirify.global provides cloud-based software and services for purpose-driven nonprofits and associations, supporting fundraising, learning, events, volunteering, accounting, and association management.

What you will do

• Develop and maintain strong client relationships throughout the customer lifecycle.
• Promote software adoption and customer onboarding strategies.
• Provide best practices and deliver excellent customer service.
• Respond promptly to customer concerns and complaints, sharing lessons learned with relevant teams.
• Prepare renewal sales quotations, respond to requests for proposals, and manage a book of business.
• Work independently and collaboratively across internal and external stakeholders.

Requirements

• 2–4 years of related experience and a bachelor’s degree.
• Excellent analytical, problem-solving, verbal, and written communication skills.
• Strong relationship-building, organization, follow-up, collaboration, and influencing skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Office 365.
• Eligibility to work in the United States without sponsorship is required.

Nice to have

• Salesforce experience.

Culture & Benefits

• Medical, dental, and vision benefits.
• 401(k) savings plan with company match.
• Flexible planned paid time off and generous sick leave.
• Employer-paid parental leave and short-term disability.
• Inclusive, purpose-driven culture with community involvement and work-life balance.
• Remote work flexibility is offered.