Associate Customer Success Manager (Healthcare RCM)

Location: New York, NY, USA

Company

hirify.global develops healthcare revenue management products and services.

What you will do

• Manage assigned customer relationships, satisfaction, performance, communications, and escalations.
• Create account plans and customer growth strategies with Sales Executives and CSM leadership.
• Track customer value metrics, outcomes, revenue targets, renewal performance, and return on investment.
• Manage renewals, contract expiration dates, revenue variance analysis, and customer references.
• Conduct scheduled customer reviews and communicate value realization and expectations.
• Identify operational improvements and growth opportunities within the assigned customer base.

Requirements

• Experience working with internal teams and external customers in a solutions-based environment.
• Executive presence, presentation skills, and strong written and verbal communication.
• Ability to work autonomously and collaboratively while synthesizing complex issues into clear messages.
• Computer proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Proactive, self-starting approach with ownership of the assigned territory.
• Ability to travel up to 40–60%.

Nice to have

• Experience in healthcare revenue cycle management.
• Knowledge of hirify.global products, services, or competitors.
• Knowledge of the healthcare industry and revenue cycle management.
• Experience using Gainsight.

Culture & Benefits

• Customer-centric, agile, reliable, and engaged work culture.
• Focus on integrity, ethics, continuous learning, self-development, and feedback.
• Compliance-focused environment covering HIPAA, FCRA, GLBA, and other applicable regulations.
• Benefits and perks are provided as part of the colleague experience.