Customer Success Leader-Southeast Region

Location: United States

Company

hirify.global advances the healthcare economy through healthcare revenue management technology and service solutions.

What you will do

• Lead and develop a regional team of Customer Success Directors.
• Drive account strategies that improve revenue retention, client growth, NPS, customer satisfaction, and success KPIs.
• Use data-driven insights to identify at-risk accounts and create intervention plans.
• Partner with Sales, Product, Marketing, Implementation, Customer Support, IT, and Finance on customer outcomes and account strategy.
• Lead Executive Business Reviews, manage escalations, and represent customer feedback in product roadmap discussions.
• Support forecasting, renewal planning, upsell strategies, and adoption of hirify.global's revenue cycle technology solutions; travel up to 50%.

Requirements

• 10+ years of experience in healthcare technology, revenue cycle management, or SaaS-based customer success.
• 5+ years of experience managing and developing regional or national customer success teams.
• Proven success in revenue retention, client growth, and satisfaction within complex healthcare organizations.
• Experience with account strategy, KPI management, operational execution, cross-functional alignment, and executive communication.
• Proficiency with Salesforce, Gainsight, Gong, and other CRM or customer success tools.
• Bachelor's degree required; MBA or an advanced degree preferred. Travel of up to 50% is required.

Nice to have

• Experience with revenue cycle SaaS technology and service solutions.
• Knowledge of healthcare reimbursement, payer-provider workflows, and regulatory requirements.
• Experience driving NPS participation, Executive Business Review cadence, and customer engagement metrics.

Culture & Benefits

• Customer-centric, agile, reliable, and engaged working principles.
• Commitment to integrity, ethics, continuous learning, and self-development.
• Compliance-focused environment covering HIPAA, FCRA, GLBA, and other applicable regulations.
• Equal employment opportunity and reasonable workplace accommodations.
• Benefits and colleague perks are provided through hirify.global's current offerings.