Customer Care Specialist (SaaS)

Location: Remote within the United States; preference for candidates located in Chicago, IL or San Diego, CA.

Salary: $48,500–$72,500 annual U.S. salary, plus equity and benefits. Pay may vary based on work location, skills, experience, education, or training.

Company

hirify.global operates a community fundraising platform that helps individuals and nonprofits raise support for people and causes.

What you will do

• Answer nonprofit customer questions about hirify.global Pro products and services through phone, email, chat, and social channels.
• Provide product education, technical troubleshooting, and account-related assistance.
• Resolve complex customer problems by collaborating with hirify.global Pro teams.
• Develop expertise in the SaaS platform and how nonprofits use it to fundraise.
• Identify trends and anomalies, present recommendations, and share customer insights with product teams.
• Improve processes, systems, and customer interactions through innovation.

Requirements

• Customer service experience with exceptional written and oral communication.
• Strong organizational skills, emotional intelligence, empathy, and a process-oriented approach.
• Ability to manage multiple customer questions and complex assignments.
• Ability to work collaboratively with customer success, product management, and development teams while operating autonomously.
• Mission-driven mindset and interest in supporting nonprofit organizations.

Nice to have

• Experience working with nonprofits.
• Experience with CRM or ticketing systems.
• Basic HTML and CSS knowledge.
• Familiarity with Slack, Zoom, and project management systems.

Culture & Benefits

• Mission-driven, innovative, collaborative, and fast-paced work environment.
• Healthcare, dental, vision, life insurance, and 401(k) savings program.
• Equity, competitive pay, and location-based pay differentials.
• Family planning assistance, generous parental leave, flexible time off, and mental health and wellness resources.
• Learning, development, recognition, volunteering, diversity, equity, and inclusion programs.