Customer Advocacy & Community Specialist, EMEA

Location: Hybrid role based in Berlin, Germany; in-office Monday, Tuesday, and Thursday.

Company

hirify.global provides a Unified IT Operations Platform for endpoint management, patching, backup, and remote access, serving nearly 40,000 customers in more than 140 countries.

What you will do

• Create customer success stories across Germany, the UK, and France, from sourcing and interviews through final asset production.
• Plan and host livestreams featuring hirify.global power users and product team members.
• Moderate EMEA discussions on Discord and engage with external communities such as Reddit.
• Manage the generation, monitoring, analysis, and response to customer reviews on relevant platforms.
• Coordinate power users and community members as attendees and speakers at regional events.
• Launch and grow virtual and in-person user groups while sharing community activity, sentiment, and insights with marketing.

Requirements

• Fluency in English, German, and French is required.
• Experience in customer advocacy, community management, or customer marketing, preferably in a B2B SaaS or technology environment.
• Experience moderating or managing online communities, including Discord, Reddit, or forums.
• Experience managing review platforms such as Trustpilot, G2, Capterra, or TrustRadius.
• Experience hosting livestreams or producing video content, coordinating events, and managing multiple projects across countries and stakeholders.
• Existing IT/MSP relationships or experience and willingness to travel for regional events.

Culture & Benefits

• Flexible working hours and hybrid office options.
• Lunch provided at the office three times per week.
• Corporate benefits platform with discounts from various brands.
• Training platform for professional development.
• International and intercultural work environment in central Berlin near Alexanderplatz.
• This position is not eligible for visa sponsorship.