Bilingual Automotive Technical Specialist, Claim Resolutions (Automotive)

Location: Remote, based in Canada; Toronto, Ontario listed. Availability required during EST hours from 8:30 AM to 5:00 PM.

Compensation: $28.00–$33.00 CAD per hour.

Company

hirify.global is a publicly traded technology, data, and innovation company operating a digital marketplace for wholesale used vehicles.

What you will do

• Verify vehicle condition data using inspection reports, photographs, and customer descriptions.
• Investigate and resolve arbitration claims as a neutral technical expert.
• Explain the technical basis of claim resolutions clearly to buyers, sellers, and internal teams.
• Assess mechanical, cosmetic, title, registration, lien, and odometer-related disputes.
• Mediate disputes and negotiate repairs or pricing to reach fair, mutually agreeable outcomes.
• Collaborate with inspection and quality-control teams, monitor trends, and provide feedback on policies and customer experience.

Requirements

• Bilingual English and French communication skills are required.
• At least 2 years of hands-on automotive industry experience as an automotive technician, service advisor, damage estimator, or body-shop professional.
• Experience analyzing vehicle mechanics, repair needs, inspection information, and customer-reported issues.
• Strong customer service, conflict resolution, negotiation, written, and verbal communication skills.
• Proficiency with CRM software, basic computer literacy, follow-up, and teamwork.
• Availability during EST business hours from 8:30 AM to 5:00 PM is required.

Nice to have

• Experience analyzing processes and developing improvements.
• Experience with Google Suite and Slack.

Culture & Benefits

• Medical, dental, and vision benefits, with applicable HSA or FSA options.
• Immediately vested 401(k) for the US or RRSP with company match for Canada.
• Paid vacation, personal, and sick time.
• Tuition reimbursement for eligible programs and opportunities to expand skills.
• Employee assistance program, paid volunteer day, and employer-paid disability and life insurance benefits where applicable.
• Internal promotion opportunities and diverse career paths within a global organization.