Agent Support Associate (Medicare Advantage)

Location: Remote USA. Schedules fall within Monday–Friday operating hours of 9:00 AM–10:00 PM ET; during AEP, support operates seven days a week during the same hours.

Salary: $24–$27 per hour

Company

hirify.global is a healthcare company founded in 2017 that combines an integrated care platform, advanced data and AI, and clinical and service experiences to improve the health and well-being of older Americans.

What you will do

• Respond to broker calls and Agent Portal messages about hirify.global plans, benefits, processes, and support needs.
• Assist with application submissions, enrollment status checks, effective dates, plan changes, eligibility questions, and escalations.
• Investigate and resolve issues using multiple systems, tools, resources, and AI-enabled support technology.
• Coordinate with Enrollment, Contracting, Commissions, Member Services, Sales Operations, and Compliance teams.
• Document interactions accurately, identify recurring issues, and recommend process and broker-experience improvements.
• Support seasonal initiatives and temporarily assist other teams through the Snowbird Program after AEP.

Requirements

• Bachelor’s degree or equivalent experience in healthcare or a related field.
• At least 2 years of customer service or support experience.
• Strong verbal and written communication, attention to detail, accuracy, and critical-thinking skills.
• Ability to manage multiple priorities, adapt to changing processes, and work independently while collaborating effectively.
• Availability for schedules within 9:00 AM–10:00 PM ET; during AEP from October 15 through December 7, availability may include all seven days of the week.

Nice to have

• Bilingual English/Spanish communication skills.
• Experience supporting external partners, clients, or customers in a fast-paced environment.
• Medicare Advantage or healthcare operations experience.
• Experience with data entry and navigating multiple systems.

Culture & Benefits

• Health, dental, and vision plans with low or no premium for full-time employees.
• Generous paid time off and a parental leave program.
• $100 monthly mobile or internet stipend.
• Stock options for all employees and bonus eligibility for most roles.
• 401(k) program and a supportive, collaborative, equal-opportunity work environment.