2 дня назад
Customer Success Analyst II (Financial Services)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Analyst II (Financial Services): Managing customer success for financial services, ATM, and digital banking solutions with an accent on service delivery, operational analysis, and customer relationship management. Focus on leading escalations, coordinating cross-functional teams, analyzing service gaps, and resolving recurring operational issues across North American time zones.
Location: Belgrade, Serbia (hybrid); required to work within North American time zones, from the East Coast to Hawaii.
Company
provides financial access, branch optimization, self-service, and operational solutions for financial institutions and retailers worldwide.
What you will do
- Provide customer support and drive success for services and solutions.
- Build relationships with customer executives, operational teams, Sales, vendors, and delivery functions.
- Analyze reports, identify service delivery gaps, document contract or policy deviations, and provide customer-specific analysis.
- Oversee installation and product delivery while coordinating teams to meet customer requirements.
- Lead operational calls, meetings, escalations, incident resolution, and issue status tracking.
- Identify root causes, improve recurring processes, and escalate new business opportunities to account management.
Requirements
- Technical or vocational certification, bachelor’s degree, or 1–3 years of related experience.
- Proficiency with Microsoft Office Suite, including Excel, PowerPoint, and Teams.
- Strong time management, multitasking, customer-facing communication, and teamwork skills.
- Ability to resolve issues with urgency and work non-standard hours.
- Broad knowledge of service delivery principles, including ITIL or LEAN.
- Ability to work within North American time zones, ranging from the East Coast to Hawaii.
Nice to have
- Familiarity with Smartsheet, ServiceNow, Workday, or SharePoint.
- Experience in SaaS, digital banking, ATM/ITM, or financial services.
Culture & Benefits
- Private health insurance and life, accident, and disability insurance.
- Wellbeing resources and a baby bonus.
- Employee referral bonus program.
- Internal career pathing and advancement opportunities.
- Employee discounts with partners.
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