Manager Initiatives Support, USCC - Colleague Engagement

Location: Mount Laurel, New Jersey, United States of America

Salary: $91,000–$136,240 USD per year

Company

TD is a large financial institution serving households and businesses in Canada, the United States, and other markets through more than 95,000 colleagues.

What you will do

• Own colleague experience programs covering recognition, development, colleague activities, senior-leader events, and performance-objective support.
• Plan onsite and remote colleague activities, offsite meetings, leadership forums, and development programs such as LiFT and PEAK.
• Lead strategic initiatives for the North American Phone Channel and support project intake, implementation, and interdependencies.
• Partner with operations, process improvement, compliance, finance, product teams, PMO, HR, and senior leaders to align recommendations and service delivery.
• Identify and prioritize short-, medium-, and long-term opportunities to improve customer experience, employee experience, efficiency, revenue, customer commitment time, calls per hour, and average handle time.

Requirements

• Four-year degree or equivalent experience.
• 7+ years of related experience, with phone channel experience beneficial.
• Ability to navigate internal relationships, influence results, and deliver across multiple priorities and executive stakeholders.
• Strong written, verbal, presentation, analytical, conceptual, and problem-solving skills.
• Business acumen and the ability to translate strategies into successful projects and day-to-day activities.
• Experience building consensus, working independently, and collaborating across teams in a fast-paced environment.

Culture & Benefits

• Full-time employment with a total rewards package including health and well-being benefits, savings and retirement programs, paid time off, banking benefits, discounts, and incentive eligibility.
• Regular career, development, and performance conversations, online learning, mentoring programs, and career development opportunities.
• Training and onboarding sessions are provided.
• Occasional domestic travel is required; international travel is not required.
• Respectful workplace with equal-opportunity employment and accommodation support for applicants with disabilities.

Hiring process

• Candidates of interest will be contacted to schedule an interview.
• Application outcomes are communicated by email or phone where possible.