1 день назад
Customer Value Architect, EMEA (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Value Architect, EMEA (AI): Connecting Mixpanel adoption and AI maturity to measurable business outcomes across high-value B2B SaaS accounts with an accent on executive relationships, value realization, and strategic adoption plans. Focus on enabling dashboard design, funnel analysis, retention modeling, and AI-native workflows while solving complex customer use cases and coordinating escalations across GTM, Product, and Engineering.
Location: London, UK (Hybrid)
Company
provides a product intelligence and event-based analytics platform that helps companies understand product usage and make data-informed decisions.
What you will do
- Own customer value workstreams, success plans, adoption milestones, and measurable ROI outcomes across a portfolio of high-value B2B SaaS accounts.
- Build relationships with executive sponsors, business stakeholders, and technical teams, translating capabilities into customer business priorities.
- Lead enablement sessions on dashboard design, funnel analysis, retention modeling, and other analytics use cases to deepen product adoption.
- Monitor product usage and health signals, run business reviews, identify adoption risks, and recommend ways to expand usage of underutilized features.
- Assess customer AI maturity and advise on agent and context strategies using AI, Agent, Headless, and MCP.
- Coordinate with GTM, Product, Engineering, account executives, and renewal teams on escalations, customer advocacy, expansion, and renewal value evidence.
Requirements
- Experience in Customer Success, management consulting, or a related field supporting complex B2B SaaS accounts.
- Experience managing relationships across business and technical functions, including influencing C-suite stakeholders.
- Ability to translate data models, analytics instrumentation, and product metrics into business terms.
- Demonstrated ability to drive platform adoption and connect product usage with customer business outcomes and ROI.
- Experience creating and executing strategic value and adoption plans.
- Hands-on experience with agentic or AI-native tooling, including MCP-based workflows, LLM copilots, or similar technologies.
Nice to have
- Background in product analytics, growth, or data-driven product development.
- Experience in technical advisory, implementation, or professional services roles.
- Familiarity with analytics instrumentation, event tracking, or data tooling.
Culture & Benefits
- Medical, vision, and dental care.
- Mental wellness benefit, generous vacation, and additional company holidays.
- Enhanced parental leave and volunteer time off.
- Values focused on bold decisions, data-informed innovation, cross-functional collaboration, candor, customer advocacy, and simplicity.
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