Customer Success Associate (AI)

TL;DR

Customer Success Associate (AI): Supporting strategic customers and maintaining high-quality member experiences across an AI-native mental health platform with an accent on issue resolution, operational coordination, and customer reporting. Focus on managing customer requests, coordinating cross-functional deliverables, building QBR insights, and maintaining accurate account data under defined service-level targets.

Location: Fully remote within the United States; occasional team-event travel may be required, with up to 15% travel.

Salary: $31.97–$36.30 per hour, equivalent to approximately $5,115–$5,808 per month based on 160 hours.

Company

hirify.global is an AI-native mental health company providing personalized support through self-guided tools, coaching, therapy, medication management, and specialty care.

What you will do

• Support assigned customers as a secondary point of contact alongside Strategic Customer Success Managers.
• Manage incoming requests, open tickets, member issues, follow-ups, and account updates while meeting service-level deadlines.
• Coordinate work across product, operations, data science, marketing, invoicing, engineering, and clinical support teams.
• Maintain customer records, dashboards, documentation, and account setup accuracy in hirify.global Admin, Gainsight, and Asana.
• Prepare Quarterly Business Review presentations using Looker and other data sources, contributing performance insights and reporting updates.
• Coordinate member marketing materials, customer events, and account transition activities to preserve service continuity.

Requirements

• 2+ years of experience in customer-facing roles, preferably in a B2B environment.
• Bachelor's degree or equivalent work experience.
• Experience presenting information to customers and implementing feedback.
• Exceptional organizational, presentation, written, and verbal communication skills.
• Technical proficiency with SFTP, ticketing systems, project management tools, data entry, and Google Suite.
• Ability to adapt quickly, resolve issues creatively, and work effectively in a dynamic environment.

Culture & Benefits

• Fully remote work with occasional team-event travel.
• Health, dental, and vision benefits begin on the first day.
• 401(k) matching of up to 2%, paid vacation, sick leave, and company holidays.
• Parental leave, fertility support, childcare and elder-care assistance, and wellness programs.
• Annual professional development reimbursement of up to $1,000 and donation matching.
• Employees and dependents receive access to selected hirify.global therapy, coaching, and medication-management services.