Technical Support Analyst (Healthcare Software)

Location: Overland Park, Kansas, United States; onsite

Company

hirify.global develops healthcare software and provides technology solutions for healthcare organizations.

What you will do

• Review, troubleshoot, and document escalated technical issues in client-facing applications.
• Work with engineering and QA teams to identify, debug, test, validate, and resolve application issues through SQL investigations.
• Document Salesforce cases with investigation steps, client communications, outcomes, next steps, and resolutions.
• Escalate unresolved issues and maintain ownership through resolution.
• Meet required response and resolution times.

Requirements

• Bachelor’s degree or equivalent work experience.
• 2–4 years of relevant work experience.
• Experience troubleshooting technical issues and supporting client-facing applications.
• Applicants for this U.S.-based position must be legally authorized to work in the United States.
• Ability to work additional or irregular hours when needed.
• Ability to sit and view a computer screen for extended periods.

Nice to have

• Experience supporting web-based or healthcare software applications.
• Proficiency writing SQL queries and working with Salesforce or Confluence.
• Customer service experience in a technical environment.

Culture & Benefits

• Collaborative, inclusive, and innovation-focused work environment.
• Medical, prescription, dental, and vision benefits.
• Mental health support through an employee assistance program.
• Paid time off and 13 paid holidays.
• Fully vested 401(k) retirement plan.
• Educational assistance of up to $2,500 per year.