Customer Success Manager (AI SaaS)

Location: London, UK

Salary: £140,000–£180,000 per year, plus equity and commission

Company

Juicebox is an AI SaaS company helping recruiting and talent teams improve hiring workflows. The product is used by startups, enterprise talent teams, staffing firms, VC talent partners, and Fortune 500 companies.

What you will do

• Own a portfolio of high-value customers across onboarding, adoption, expansion, and renewal.
• Develop customer success plans, align on success metrics, and accelerate customer time to value.
• Drive adoption of AI-native workflows and support customer change management.
• Lead renewals, pricing negotiations, complex buying processes, ROI discussions, and QBRs.
• Identify and close expansion opportunities across teams, stakeholders, and product offerings.
• Build trusted relationships with end users, champions, talent operations leaders, and hiring managers while improving the Customer Success playbook.

Requirements

• 6+ years of experience in Customer Success, Strategic Account Management, or Enterprise SaaS.
• Experience owning renewals, expansion revenue, and portfolios of high-value enterprise accounts.
• Experience managing complex stakeholder relationships, engaging executives, and growing revenue within strategic customers.
• Track record of exceeding commercial goals and driving customer growth.
• Ability to manage multiple customer conversations and priorities simultaneously.
• Builder mindset, comfort with ambiguity, and confidence engaging senior stakeholders.

Nice to have

• Experience in SaaS, consulting, HR tech, or talent tech.
• Recruiting industry experience.

Culture & Benefits

• Top-of-market compensation with meaningful equity and commission.
• Daily breakfast and lunch, with dinner provided when working after 7pm.
• Private medical insurance for UK employees, including outpatient, cancer care, mental health treatment, and 24/7 GP access.
• £1,500 annual wellness stipend for UK employees.
• £3,500 annual commuting stipend for UK employees.