Principal Customer Success Manager, Public Sector UKI

Location: Remote, United Kingdom; applicants must be from a region of the United Kingdom

Company

hirify.global develops collaboration and work-management software that helps teams coordinate work and achieve shared goals.

What you will do

• Build trusted-advisor relationships with senior civil servants, IT leaders, and transformation directors across UK and Ireland public sector accounts.
• Guide central and local government, NHS, higher education, and national bodies through cloud migration and digital transformation.
• Help customers adopt hirify.global Cloud, AI capabilities, and modern ways of working.
• Create Customer Success Plans and Executive Business Reviews focused on ROI, user adoption, and customer health.
• Navigate public sector governance, data and security standards, procurement cycles, and frameworks.
• Collaborate with Enterprise Sales, Solutions Engineering, Cloud Migration specialists, Product teams, and hirify.global Solution Partners.

Requirements

• 8+ years of experience in Customer Success Management or a transferable customer-facing role.
• 3–5+ years working with or advising public sector organisations, including government, NHS or healthcare, higher education, or Irish public bodies.
• Experience managing complex strategic enterprise technology accounts.
• Hands-on experience with cloud migration, digital transformation, and adoption across cloud platforms.
• Strong knowledge of public sector governance, data and security considerations, procurement cycles, and frameworks.
• Working familiarity with enterprise collaboration tools and openness to AI-driven productivity.

Culture & Benefits

• Distributed-first work environment with virtual interviews and onboarding.
• Flexibility to work from home, from an office, or through a combination of both, subject to the role's UK hiring requirements.
• Health and wellbeing resources.
• Paid volunteer days and additional employee benefits.
• Accommodations and adjustments are available throughout the recruitment process.

Hiring process

• Interviews and onboarding are conducted virtually.
• Identity verification, potentially including biometric data, is required as a condition of employment for employment-fraud prevention.