Customer Success Solutions Specialist (AI)

Location: London, Greater London, United Kingdom; remote and hybrid working options

Company

hirify.global develops AI-powered contact centre and enterprise customer-experience solutions, including the Deepdesk agent-assist platform.

What you will do

• Configure Deepdesk environments for new and existing enterprise customers.
• Support customer onboarding, proofs of concept, pilots, and go-live preparation.
• Create and optimise AI prompts, admin settings, and customer-specific configurations.
• Troubleshoot setup and configuration issues and join customer calls when needed.
• Create implementation checklists, setup templates, and internal documentation.
• Collaborate with Customer Success, Support, Product, and Engineering to improve onboarding scalability and customer outcomes.

Requirements

• 3–5 years of experience in SaaS implementation, technical support, onboarding, customer success operations, solutions consulting, or a similar role.
• Experience configuring SaaS platforms through administrative interfaces.
• Experience creating and optimising AI prompts for repeatable results.
• Strong customer communication skills and the ability to translate customer needs into practical platform setups.
• Structured working style, attention to detail, and confidence troubleshooting technical or configuration-related issues.
• Fluent written and spoken English required.

Nice to have

• Experience with contact centre, helpdesk, CRM, customer support, or agent-assist platforms.
• Familiarity with Salesforce, Dynamics, ServiceNow, Genesys, Talkdesk, or Content Guru.
• Basic understanding of APIs, integrations, SSO, webhooks, JSON, or CSV.
• Experience with AI, automation, chatbot, knowledge-management tools, or implementation playbooks.

Culture & Benefits

• Work on applied AI that augments human decision-making.
• Help enterprise customers improve support operations with AI-powered agent assistance.
• Hybrid working environment with collaborative teams across the business.
• Opportunity to contribute to enterprise dialogue management and AI-driven customer experience.
• Responsibilities include protecting customer and company data and completing required information-security training.