Customer Support Specialist, Call Center

Location: On-site at 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA

Company

hirify.global is a healthcare technology company building products that make prescriptions more accessible and affordable, including the BlinkRx digital pharmacy platform.

What you will do

• Support patients by phone, email, and chat through enrollment, onboarding, and prescription fulfillment.
• Conduct outbound outreach and help patients complete key steps in their prescription journey.
• Coordinate with patients, providers, insurers, pharmacists, and internal teams to resolve issues.
• Assist with insurance verification, benefits coordination, financial assistance programs, and pharmaceutical program requirements.
• Research and document patient issues, interactions, and insights using internal tools.
• Meet quality, productivity, and patient satisfaction goals while identifying opportunities to improve patient experience and processes.

Requirements

• High school diploma or GED required.
• Strong verbal and written communication, problem-solving, and attention-to-detail skills.
• Ability to use technology, learn new systems quickly, and manage multiple priorities in a fast-paced environment.
• Ability to work collaboratively, take ownership, and adapt to changing workflows.
• Ability to maintain confidentiality and handle sensitive patient information in compliance with HIPAA and company policies.
• Prior customer service experience is a plus; comprehensive training is provided.

Culture & Benefits

• Full-time hourly position with multiple scheduling options, including four-day workweeks.
• On-site shifts are scheduled Monday–Friday between 8:00 AM and 9:00 PM EST, with rotating Saturday shifts from 9:00 AM to 5:00 PM EST.
• Health, dental, and vision plans available from day one.
• Paid vacation, sick time, holidays, and parental leave.
• 401(k), life and disability insurance, employee assistance services, commuter benefits, free onsite parking, and a Pittsburgh shuttle.