Customer Service Specialist

TL;DR

Customer Service Specialist (Cloud Services): Providing customer support for cloud, hosting, and digital services through phone, chat, and email with an accent on billing assistance, troubleshooting, and consultative sales. Focus on solving customer issues, identifying suitable service upgrades, and delivering reliable support across a 24/7 shift pattern.

Location: Gloucester, United Kingdom; office-based and hybrid work options available. The role requires willingness to work shifts that may include weekends and rare out-of-hours support.

Salary: £26,000 basic annual salary plus unlimited sales commission potential.

Company

hirify.global provides cloud infrastructure, cloud services, hosting, domains, website solutions, e-commerce, and online marketing tools for small and medium-sized businesses and enterprise customers.

What you will do

• Provide customer support by phone, chat, and email.
• Handle billing inquiries, troubleshooting, and general service requests.
• Identify customer needs and recommend suitable hirify.global products and services.
• Support service upgrades and new purchases while earning sales commission.
• Work within a 24/7 support schedule, including weekends and occasional out-of-hours assistance.

Requirements

• Outstanding customer service and active listening skills.
• Excellent communication and problem-solving abilities.
• Self-motivation and confidence in a sales-oriented environment.
• No previous experience required; full training is provided from day one.
• Ability and willingness to work shifts, including weekends, with rare out-of-hours availability.

Culture & Benefits

• Open structures, flat hierarchies, and a supportive team culture.
• 27 days of annual leave plus bank holidays.
• Contributory pension scheme, private healthcare, and life assurance.
• Employee assistance programmes and tailored career development plans.
• Cycle scheme, free parking, refreshments, and social events.

Hiring process

• Submit an application for review.
• Shortlisted candidates are contacted for an initial recruitment call.