Specialist, Tier 1 Sales Order Support Ops (Call) (Customer Service)

Location: Virtual, United States. Availability is required for shifts between 7:50am and 12:15am ET, Sunday through Saturday, including nights, weekends, variable schedules, and overtime. A quiet, private workspace and hard-wired internet capable of at least 100 Mbps are required.

Salary: $15.44–$36.19 USD per hour nationally; pay ranges vary by state.

Company

hirify.global operates in media and technology, providing entertainment, connectivity, digital tools, products, and services.

What you will do

• Serve as a single point of contact and subject matter expert for advanced sales and order-entry support.
• Process orders and support order flow-through for call center agents and field sales professionals.
• Handle inbound calls and chat while following established call flows and quality standards.
• Interpret and explain products, services, equipment, account status, policies, promotions, campaigns, and serviceability.
• Resolve escalated and complex customer or sales-support issues through closure, providing timely updates.
• Build effective partnerships with internal and external customers to improve the customer experience.

Requirements

• 7–10 years of relevant work experience.
• High school diploma or GED.
• Experience with sales and order entry, ideally including ACSR/CSG Residential Billing systems.
• Clear verbal and written communication, customer rapport, and customer service skills.
• Ability to work independently with little or no supervision and meet productivity and quality scorecard metrics.
• Availability for nights, weekends, variable shifts, and overtime within the stated ET schedule.

Culture & Benefits

• Full-time employment with a focus on customer advocacy, teamwork, accountability, and operational excellence.
• Benefits are available to eligible employees, with support for physical, financial, and emotional well-being.
• Most non-sales positions are eligible for a bonus; applicable sales positions may be eligible for commission.
• Virtual employees must follow National Virtual Employee Policies and Guidelines.