Automotive Technical Specialist, Claim Resolutions - Hybrid

Location: Hybrid near a Vehicle Logistics Center in Brampton, Ontario, Canada; remote work may be considered for exceptional candidates

Compensation: $27.00–$33.00 per hour

Company

hirify.global operates a technology and data-driven digital marketplace for wholesale used vehicles.

What you will do

• Verify vehicle condition data using inspection reports, photographs, and customer descriptions.
• Investigate and resolve arbitration claims as a neutral technical expert.
• Explain technical findings clearly and mediate disputes involving repairs, pricing, and customer expectations.
• Assess mechanical, cosmetic, title, registration, lien, and odometer-related concerns.
• Collaborate with inspection and quality-control teams to improve policies, customer experience, and productivity.
• Monitor arbitration policies, best practices, and relevant legislation across Canadian provinces.

Requirements

• At least 2 years of hands-on automotive experience as a technician, service advisor, damage estimator, or body-shop professional.
• Practical understanding of vehicle mechanics, repairs, inspections, and reconditioning.
• Strong customer service, communication, conflict-resolution, negotiation, and de-escalation skills.
• Ability to analyze complex cases, exercise impartial judgment, and manage customer expectations.
• Basic computer literacy and proficiency with CRM software.
• Strong follow-up skills and commitment to teamwork.

Nice to have

• Experience analyzing processes and developing improvements.
• Experience with Google Suite and Slack.
• Bilingual English and French.

Culture & Benefits

• Medical, dental, and vision benefits with applicable employer HSA or FSA options.
• RRSP with company match in Canada.
• Paid vacation, personal, and sick time.
• Tuition reimbursement for eligible programs.
• Employee assistance program, volunteer day, and opportunities for internal advancement.