Senior Retention Strategist

Location: Cyprus; fully remote, with Europe preferred

Company

hirify.global is a lifecycle marketing agency and one of Klaviyo's Elite Partners, serving fast-growing health, wellness, beauty, and subscription eCommerce brands.

What you will do

• Act as the primary client contact, define KPIs, and own lifecycle strategy across email, SMS, and related channels.
• Build roadmaps and content calendars, prioritize initiatives, and manage account performance and client satisfaction.
• Define and control scope, budgets, resources, timelines, account pacing, and timesheet approvals in ClickUp.
• Identify and lead expansion opportunities, including upsells, new initiatives, and partner integrations.
• Manage, mentor, and develop Strategy Associates while supporting copywriting, workflow, prioritization, and issue escalation.
• Oversee delivery quality, copy review, execution accuracy, case study opportunities, playbooks, and service improvements.

Requirements

• Bachelor's or Master's degree or relevant certifications, preferably in Marketing, Business, Communications, digital, or eCommerce.
• 4–7 years of experience in eCommerce or lifecycle marketing, with ownership of client strategy and performance.
• Strong expertise in retention and lifecycle channels, including email, SMS, segmentation, testing, and optimization.
• Ability to think commercially, prioritize effectively, and translate data into actionable strategy.
• Experience leading or mentoring team members and collaborating with design, copy, and technical teams.
• Hands-on knowledge of Klaviyo or a similar platform, Shopify or an equivalent, and subscription or retention platforms.

Culture & Benefits

• Remote-first contractor role with flexible working arrangements and clear ownership of deliverables.
• 22 days of paid annual leave, including a birthday day, with expectations to be fully offline during time off.
• Seven paid sick days plus additional paid leave for special circumstances.
• Career growth package with quarterly bonuses and an annual salary review based on performance evaluations.
• Annual budget for tools, courses, memberships, and professional development.