Channel Account Manager (Payments)

Location: Cape Town, South Africa; attendance at the Cape Town office during US working hours is required

Salary: Base salary of R330,000–R350,000 per annum; OTE of R478,300–R498,300 per annum, including performance-based commission

Company

hirify.global provides payment technology that enables ISOs, ISVs, fintech innovators, and software companies to deliver payment solutions without building payment expertise in-house.

What you will do

• Manage relationships with a defined portfolio of ISO and ISV partners and serve as the main contact for inquiries, requests, and issues.
• Conduct regular account reviews, assess partner satisfaction, anticipate needs, and proactively provide solutions.
• Develop strategic account plans and collaborate with sales, marketing, and product teams to deliver partner value.
• Identify upselling, cross-selling, and new business opportunities while meeting revenue targets.
• Resolve partner issues, escalate complex cases, and advocate for partner needs internally.
• Maintain CRM records and prepare reports using account activity, sales performance, satisfaction metrics, and analytics.

Requirements

• Bachelor’s degree or demonstrated experience in a related field.
• Proven experience in account management, sales, or customer service.
• Excellent communication and interpersonal skills with strong negotiation and problem-solving abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with CRM software and Microsoft Office Suite.
• Availability to work US working hours from the Cape Town office, with flexibility for client time zones and occasional travel.

Culture & Benefits

• Annual base salary with a performance-based commission plan.
• 15 days of annual leave plus 12 public holidays, with additional leave based on tenure.
• Family-friendly policies, including enhanced maternity and paternity pay.
• Allocated training budget, employee wellbeing support, mental health first aiders, and weekly yoga sessions.
• Medical Aid and Gap Cover, employee referral rewards, colleague recognition rewards, and culture events.
• 45-hour work week.