Account Support Graduate (Account Management)

Location: Sofia, Bulgaria; hybrid, with an average requirement of two days per week from an HPE office

Company

hirify.global is a global edge-to-cloud technology company helping organizations connect, protect, analyze, and act on data and applications.

What you will do

• Provide operational support to customers for contractual proactive support-related services.
• Build and maintain strong relationships with designated customers and own the operational customer relationship.
• Conduct support planning and review meetings to ensure alignment, SLA compliance, and realized value.
• Act as the technical reference for customers when planning and delivering proactive services with the account team.
• Communicate with customers throughout the service delivery cycle and provide consultative advice and operational best practices.
• Develop broad multi-technology expertise and knowledge of HPE products and services.

Requirements

• Recently graduated with a Bachelor’s or Master’s degree, or equivalent education and experience.
• Fluent written and verbal English.
• Fluent written and verbal German.
• Strong communication, relationship-building, analytical, interpersonal, and teamwork skills.
• Understanding of the main principles of account management and a proactive, business-oriented mindset.
• Ability to learn new knowledge quickly and apply it to real-life situations.

Nice to have

• Customer-facing experience and client relationship management skills.
• Excellent communication and presentation skills.
• Problem-solving and decision-making skills.
• Ability and willingness to motivate and support other team members.

Culture & Benefits

• Extensive initial onboarding and ongoing learning and development throughout the graduate program.
• Mentoring from a senior team member, with opportunities to build professional relationships and gain international working experience.
• Hybrid working and a work-life balance supported by the Wellness Fridays initiative.
• Competitive salary and benefits, including comprehensive health and wellbeing support.
• Inclusive working environment with programs supporting personal and professional development.