Support Consultant, Tier 2 (Lab, German)

Location: Kyiv, Ukraine — hybrid

Company

Develops 3D scanners and software solutions for dental and hearing professionals, with operations across Europe, Asia, and the Americas.

What you will do

• Provide technical support for 3D scanners and related software through online sessions, phone, and email.
• Support customers and reselling partners worldwide and build strong working relationships.
• Manage support cases by gathering relevant customer information and documenting it in the CRM.
• Collaborate with other departments and escalate customer feedback when needed.
• Participate in occasional on-site events and business trips to Western Europe.

Requirements

• Strong verbal and written German at B2 level or higher.
• Upper-Intermediate English or higher for internal communication.
• Customer-oriented approach and strong communication skills.
• Problem-solving, logical thinking, analytical, multitasking, and empathetic skills.
• Results-driven and stress-resistant mindset with a commitment to continuous learning.

Culture & Benefits

• Meaningful work supporting the future of dentistry.
• Professional, friendly, multicultural, and supportive working environment.
• Professional growth and development opportunities.
• Healthy work-life balance.
• 24 working days of annual vacation, medical insurance, paid sick leave, and child sick leave.
• Maternity and paternity leave, office meals, free employee parking, and a comfortable office in UNIT.City.