Customer Support Engineer

Location: Onsite at the Kiev branch office in Ukraine

Company

hirify.global develops storage and virtualization solutions and supports customers and partners worldwide.

What you will do

• Provide technical pre-sales and post-sales support by phone, email, and web conferencing.
• Analyze log files and troubleshoot Hypervisor, operating system, network, and application issues.
• Manage customer cases in Salesforce, monitor the support queue, and maintain accurate incident records.
• Research knowledge-base articles and known issues, escalating complex cases and coordinating with QA and R&D.
• Maintain strong customer relationships, conduct webinars, and meet case management, response-time, and satisfaction goals.

Requirements

• Fluent English in reading, writing, and speaking.
• Solid understanding of storage technologies such as NAS and SAN.
• Understanding of virtualization technologies including VMware ESXi and Hyper-V.
• Strong customer support experience and system administration or support experience on Windows platforms.
• Understanding of networking principles and strong communication skills.

Nice to have

• Experience with XenServer.
• Knowledge of additional foreign languages.

Culture & Benefits

• Interesting, responsible, and challenging work.
• Modern office in central Kiev.
• Energetic environment with experienced specialists.
• Medical insurance and corporate taxi during late hours.
• Short Fridays and a friendly professional team.