Senior Network Support Specialist (Networking)

Location: Hybrid, with a minimum of 3 days per week at the HPE office in Saint-Laurent, Canada

Salary: CAD 97,600–181,000 annual base salary, with possible variable incentives

Company

hirify.global is a global edge-to-cloud technology company providing solutions for connecting, protecting, analyzing, and managing data and applications.

What you will do

• Own Level 3 technical escalations for HPE Networking Instant On solutions.
• Perform advanced troubleshooting across cloud-managed networking platforms, wireless access points, Ethernet switches, security gateways, and web and mobile management applications.
• Conduct root-cause analysis using system logs, packet captures, cloud telemetry, and backend data.
• Reproduce customer issues in laboratory environments and validate software fixes before release.
• Collaborate with development, quality assurance, product management, and customer support teams to identify defects and prioritize corrective actions.
• Mentor Level 1 and Level 2 support teams and create troubleshooting procedures, knowledge base articles, and technical documentation.

Requirements

• Bachelor’s degree in computer engineering, computer science, electrical engineering, or a related field, or an equivalent combination of education and relevant experience.
• At least 7 years of experience supporting enterprise networking products.
• Strong knowledge of TCP/IP networking, routing and switching, wireless LAN technologies including 802.11, and network security fundamentals.
• Strong analytical, debugging, and deep technical investigation skills, including log analysis.
• Experience working with Linux-based systems.
• Excellent written and verbal communication skills, with direct customer and technical support organization experience.

Nice to have

• Experience with Aruba or HPE Networking products and cloud-managed networking solutions.
• Familiarity with AWS cloud services.
• Experience with Python, scripting, automation, or AI-assisted troubleshooting tools.
• Wireless or networking certifications such as CWNA, CWNP, CCNP, or Aruba certifications.

Culture & Benefits

• Comprehensive benefits supporting physical, financial, and emotional wellbeing.
• Programs supporting personal and professional development and career growth.
• Inclusive workplace that values diverse backgrounds and individual uniqueness.
• Work-life balance support and flexibility to manage work and personal needs.
• Competitive salary and significant employee benefits in Canada.