Technical Support Lead Engineer, Optical Transport

Location: Remote within Australia; candidates must be located in Australia and eligible to stay and work in Melbourne without visa restrictions

Company

hirify.global is a connectivity technology company delivering high-speed optical networking and converged packet optical solutions.

What you will do

• Lead technical engagement for assigned customer accounts as the Customer Lead Engineer.
• Manage technical support cases and tickets through resolution with support, engineering, and product stakeholders.
• Advise customers on network planning, deployment activities, technical issues, and solution design.
• Use diagnostic tools, laboratory research, and escalation processes to resolve product and network issues.
• Create, review, validate, and publish MOP, ISB, and FSB documentation.
• Contribute to the KCS knowledge base, train new Technical Support Engineers, and perform resident engineering activities and customer travel as required.

Requirements

• Bachelor’s degree in Electronics, Communication Engineering, Computer Science, or a related technical field.
• At least 7 years of telecommunications experience, preferably in technical support.
• Hands-on knowledge of fiber optic transport systems and technologies including DWDM, ASON, OSRP, ROADMs, Layer 1 and Layer 0 technologies, protection schemes, Raman amplification, fixed and flexible grid DWDM, and coherent systems.
• Knowledge of optical transport operations, optical DCN for Network Element management, and OTN technologies.
• Experience with Layer 2 and Layer 3 packet and IP networking, including OSPF, MPLS, BGP, and ASBR.
• Technical support and customer service background with effective verbal and written English communication; work eligibility in Australia and Melbourne without visa restrictions is required.

Nice to have

• Experience with Red Hat Linux, Unix, Solaris, and network management systems.
• hirify.global CE or OC certification, or equivalent certifications.
• Experience with Microsoft Outlook, Word, and Excel.
• Experience with optical and protocol test equipment and system-level troubleshooting of fiber optic telecommunications transport and switching equipment.

Culture & Benefits

• Flexible remote work environment focused on individual growth, well-being, and belonging.
• People-first culture emphasizing respect, diversity, and inclusion.
• Travel to customer and hirify.global locations may be required for resident engineering activities.