Customer Support Agent (Insurance)

TL;DR

Customer Support Agent (Insurance): Managing customer insurance policies and service requests for a high-growth AI-driven platform with an accent on retention and policy maintenance. Focus on resolving complex customer inquiries, processing policy changes, and ensuring high-quality service for a large user base.

Location: Must reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA

Salary: $19 – $21 per hour

Company

hirify.global is an AI-powered platform that simplifies the management of physical assets like cars and homes, serving over 5 million customers with insurance, maintenance, and repair services.

What you will do

• Respond to inbound calls from existing customers regarding their insurance policies.
• Process service requests including adding or removing vehicles, drivers, and lienholder information.
• Address customer questions about coverage, benefits, and policy details.
• Actively work to retain policyholders by finding solutions for those at risk of cancellation.

Requirements

• Must reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA.
• 2+ years of experience working in a call center environment.
• Ability to multitask and manage competing priorities effectively.
• Passion for helping others and providing excellent customer service.
• Willingness to obtain a P&C license within 60 days of starting.

Culture & Benefits

• Comprehensive benefits package including health, dental, and vision coverage.
• 401(K) plan with employer matching.
• Flexible scheduling options (5-day/8-hour or 4-day/10-hour workweeks).
• Ongoing training and mentorship from leadership.
• Equity opportunities as part of the total rewards package.