Customer Success Quality Advisor

Location: Multiple locations, including Vilnius, Klaipėda, and Riga. Vilnius follows a 4-days-onsite, 1-day-remote hybrid model; arrangements outside Vilnius may be onsite, hybrid, or remote depending on the position.

Salary: €1,700–€2,100 gross per month

Company

hirify.globalverse builds systems, teams, and infrastructure that help ventures scale across the health, wellness, beauty, and travel industries.

What you will do

• Monitor and evaluate Customer Success interactions and identify quality improvement opportunities.
• Coach CS specialists through structured feedback, workshops, and training.
• Support onboarding and the development of new team members.
• Develop training materials, internal knowledge bases, Help Centers, and other CS resources.
• Support CS operations and Zendesk workflows, improving efficiency and ways of working.
• Partner with Team Leads, Product, and other stakeholders to turn CS insights into process, tool, and product improvements.

Requirements

• Fluent written and spoken English.
• Fluent written and spoken Lithuanian.
• Previous experience in Customer Success, Customer Support, or a similar environment.
• Ability to deliver clear, constructive, actionable feedback and facilitate coaching or training sessions.
• Strong organizational and time-management skills, with the ability to manage multiple priorities and projects.
• Proactive, self-reliant, detail-oriented, solutions-focused, and able to collaborate with CS, Team Leads, Product, and other stakeholders.

Nice to have

• Experience in quality assurance, training, or Customer Success operations.

Culture & Benefits

• Hybrid work options and the freedom to work from anywhere in the world for up to two months.
• Health insurance after probation, an onsite physiotherapist, office gym, fitness classes, and seven additional days off.
• Pet-friendly offices with breakfasts, hot lunches, snacks, and team events.
• €1,100 yearly learning and development budget for coaching, training, conferences, courses, subscriptions, and books.
• Opportunity to contribute to projects across more than 30 brands worldwide.