Customer Support Associate (B2B Payments)

Location: Vilnius, Lithuania; hybrid work with office attendance 2–3 times per week. Working hours are Monday to Friday, 11:00–19:30.

Salary: from €2,100 gross per month.

Company

hirify.global is a global B2B cross-border payments company providing technology-led payment solutions to more than 30,000 customers.

What you will do

• Handle inbound and outbound customer interactions by phone, email, case management, and digital channels.
• Resolve customer enquiries, payment issues, account-related problems, and complaints using established procedures and product knowledge.
• Process customer requests accurately and maintain complete records in relevant systems.
• Drive First Contact Resolution while meeting service, quality, and productivity targets.
• Ensure compliance with regulatory, legal, and internal policy requirements.
• Identify recurring issues, support continuous improvement, and collaborate with internal stakeholders to deliver efficient customer outcomes.

Requirements

• At least 1 year of experience in customer support, customer service, or a contact center environment.
• Permanent legal right to work in Lithuania without current or future visa sponsorship.
• Excellent written and verbal English, including the ability to explain complex or regulated information clearly.
• Strong problem-solving, conflict-resolution, professionalism, resilience, and customer-focus skills.
• Ability to follow defined procedures while applying judgment to resolve multi-step issues.
• Proficiency with standard business systems and tools.

Nice to have

• Multilingual capability.

Culture & Benefits

• Flexible hybrid approach with 6–10 days per month in the office.
• Health, disability, and life insurance.
• Paid holidays and leave policies for life events.
• Work from abroad for up to 60 days per year.
• Three wellness days and five paid volunteering days per year.
• Career growth and development opportunities in a global organization.