3 дня назад
Customer Care Associate (Fintech)
2 100€
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Care Associate (Fintech): Supporting internal sales and operations teams while managing client transaction queries, payment administration, and customer communications with an accent on cross-border payments, transaction monitoring, and SLA-driven service delivery. Focus on handling high-volume inquiries, maintaining accurate case records, coordinating Sales and Operations, and resolving complex customer issues.
Location: Vilnius, Lithuania; hybrid work with onsite attendance 2–3 times per week or 6–10 days per month. Working hours are Monday to Friday, 11:00–19:30. Visa sponsorship is not available; candidates must already have the legal right to work in Lithuania.
Salary: From €2,100 gross per month.
Company
is a global non-bank B2B cross-border payments company serving more than 30,000 customers with technology-led payment solutions.
What you will do
- Handle telephone calls and emails from internal and external customers regarding pre- and post-payment queries.
- Record and maintain complete, accurate client information in Enterprise Case Management.
- Monitor transactions, prepare reports, and act as a dedicated contact for assigned clients.
- Coordinate communication between Sales, clients, and Operations.
- Provide support and advice while meeting service-level agreements and callback deadlines.
- Prepare clear, factual email communications and help improve service efficiency.
Requirements
- Experience in a client-facing role with a professional telephone manner and strong written and verbal communication skills.
- Ability to understand customer needs through probing questions and handle objections and complaints.
- Ability to work under pressure in a high-volume service environment and meet deadlines.
- Accuracy, attention to detail, self-motivation, and a strong sense of urgency.
- Ability to use computerized data-entry systems and office productivity tools such as Microsoft Office.
- Existing legal right to work in Lithuania without visa sponsorship.
Nice to have
- Experience in financial services.
- Experience in a high-volume service delivery environment.
Culture & Benefits
- Flexible hybrid work approach with 6–10 office days per month.
- Health, disability, and life insurance.
- Paid holidays and leave for major life events, including maternity, paternity, and adoption.
- Ability to work from abroad for up to 60 days per year.
- Five paid volunteering days per year.
- Career growth and development opportunities in a global organization.
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