Investor Service Specialist (Fintech)

Location: Riga, Latvia, with a hybrid setup that combines office collaboration and working from home. Up to three months per year may be spent working from another country.

Salary: €1,410–€1,800 per month, plus stock options.

Company

hirify.global operates an investment platform and is working toward obtaining a banking license from the European Central Bank.

What you will do

• Handle incoming investor requests through email and other support channels, including complex and escalated cases.
• Support investors through onboarding, account setup, daily platform usage, transactions, and offboarding-related inquiries.
• Explain platform functionality, investment products, payments, and account settings clearly and accurately.
• Investigate client cases independently and collaborate with Legal, Compliance, and Product teams.
• Document interactions and follow internal processes, guidelines, and quality standards.
• Identify recurring issues, provide feedback on process improvements, and support operational tasks.

Requirements

• Customer service experience, from entry-level experience to handling complex or regulated client cases.
• Strong ownership and responsibility, with the ability to manage client cases independently through resolution.
• Excellent written English communication skills required.
• High attention to detail and a problem-solving mindset beyond standard templates.
• Ability to learn and adapt quickly to new tools, systems, and processes.
• Interest in fintech, investing, or customer experience.

Nice to have

• Additional language skills in Czech, German, Spanish, French, Italian, Dutch, Polish, or Portuguese.
• Experience mentoring or supporting colleagues.

Culture & Benefits

• Hybrid flexibility with office collaboration, work-from-home options, and the ability to work from another country for up to three months each year.
• Equity through stock options in addition to salary.
• Generous vacation policy without an employer-imposed minimum limit beyond legal requirements.
• Annual €1,200 learning budget for professional and personal development.
• Well-equipped office with parking, showers, kitchen amenities, massage chair, and nap room.
• International team of more than 200 people from over 17 countries, with a focus on fairness, equality, and inclusion.