Premier Success Manager (Networking)

Location: Remote within Brazil, Mexico, or Colombia

Company

hirify.global provides cloud-driven networking solutions, including data center, wireless, analytics, automation, and AI-enabled technologies, supported by services for more than 50,000 customers worldwide.

What you will do

• Act as the primary customer success contact for strategic Premier and Premier+ accounts.
• Coordinate post-sales activities across sales, technical assistance, professional services, cloud services, engineering, and support teams.
• Manage support cases, escalations, recovery activities, trend analysis, status updates, and postmortem documentation.
• Conduct quarterly business reviews, customer visits, training, demonstrations, and ongoing assistance for the Extreme Platform ONE software.
• Support professional services, installations, assessments, customer demonstrations, lab setup, and pre-sales activities.
• Mentor peers and maintain customer operations and network documentation.

Requirements

• Bachelor’s degree in Computer Science, Electrical Engineering, Telecommunications, a related field, or equivalent experience.
• 10 years of experience in telecommunications or a related technical field, preferably network operations.
• At least 5 years of customer support experience in data processing, data communications, or a related environment.
• At least 5 years of people management and/or leadership experience.
• Strong project management, customer relationship, communication, leadership, facilitation, and critical-situation management skills.
• English, Spanish, and Portuguese are required.

Nice to have

• Experience with carrier-class customer experience and project management training.
• Knowledge of ChurnZero customer success platform.
• Experience supporting sports, venues, and entertainment accounts.

Culture & Benefits

• Remote work from Brazil, Mexico, or Colombia.
• Typical schedule is Monday through Friday.
• Occasional nights, weekends, maintenance windows, customer-site work, and travel may be required for critical customer needs.
• Culture emphasizes teamwork, transparency, candor, curiosity, ownership, and inclusion.
• Occasional customer visits and event or gameday support may be required.