Enterprise Customer Success Manager (AI)

Location: Paris, France

Compensation: €89,708–€99,151 base plus variable pay, with 0.003%–0.008% equity.

Company

hirify.global is building a unified AI platform for ecommerce brands that sells, supports, and re-engages customers through conversational commerce.

What you will do

• Manage a portfolio of approximately 70–80 ecommerce customers as a strategic partner.
• Build relationships with key stakeholders and lead regular check-ins and quarterly business reviews.
• Create account plans focused on product adoption, operational efficiency, renewals, and long-term customer value.
• Drive adoption of AI, automation, and integrations; analyze support workflows and recommend improvements.
• Monitor account health, identify churn risks, and take action to improve usage, engagement, and satisfaction.
• Partner with Sales, Product, and Support teams while sharing customer insights that inform product improvements and roadmap priorities.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a similar role.
• Experience managing multiple customers in a SaaS environment.
• Strong communication skills and the ability to lead structured customer conversations.
• Ability to balance strategic discussions with hands-on execution and independently prioritize high-impact work.
• Interest in technology, automation, and the use of AI in customer support.

Nice to have

• Experience working with ecommerce brands or support operations.

Culture & Benefits

• Premium AI tools, including ChatGPT, Claude, and Granola, are available to all employees.
• Annual learning and development budget for exploring new tools.
• AI champions and weekly company-wide sessions for sharing new AI workflows and ideas.
• Inclusive environment welcoming diverse backgrounds, experiences, and perspectives.
• Accommodations are available during the application and interview process.