Senior Customer Success Manager (AI/ML)

Location: San Francisco, CA, US; on-site

Salary: $190,000–$215,000 OTE per year plus Restricted Stock Units

Company

hirify.global builds vertically integrated AI infrastructure spanning energy, data centers, and cloud services for demanding AI workloads.

What you will do

• Develop and maintain long-term customer relationships by understanding business needs and technical requirements.
• Act as a liaison between customers and technical teams to align goals and resolve concerns.
• Guide customers through implementing and optimizing cloud-based AI, ML, and Kubernetes solutions.
• Monitor customer performance, conduct regular reviews, and report on KPIs and return on investment.
• Coordinate customer journeys, challenges, and opportunities with product and engineering teams.
• Deliver customer training, workshops, and case studies highlighting successful outcomes.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field; an advanced degree is preferred.
• Professional experience in customer success, technical account management, or a similar technology-focused role.
• Strong technical foundation in cloud computing, AI, and ML technologies.
• Ability to explain complex technical concepts clearly and build relationships across organizational levels.
• Excellent communication, interpersonal, and presentation skills.
• Comfort working in a fast-paced environment with ambiguous or iterative requirements.

Culture & Benefits

• Restricted Stock Units included in all offers.
• Paid time off, paid holidays, and paid parental leave.
• Health, dental, vision, life, and disability insurance, plus employer HSA contributions.
• Professional development, tuition reimbursement, and mental health and wellness support.
• 401(k) retirement plan with company matching up to 4% of salary.
• Commuter benefits, cell phone stipend, and volunteer time off.