Senior Cloud Support Engineer (AI Infrastructure)

Location: Tel Aviv, Israel; on-site

Company

hirify.global builds vertically integrated AI infrastructure spanning energy, data centers, and cloud services for large-scale AI workloads.

What you will do

• Provide hands-on technical support through Zendesk while meeting SLAs and maintaining CSAT above 95%.
• Participate in a 24/7 support rotation and respond to critical infrastructure issues.
• Diagnose and resolve problems involving virtual machines, hardware failures, scaling tests, and node delivery testing.
• Manage alert triage and maintenance windows using CLI tools and internal systems.
• Collaborate with global SRE, networking, and storage teams from incident triage through root cause analysis.
• Create documentation, onboarding materials, and SOPs while improving support processes and tooling.

Requirements

• Bachelor’s degree in IT, computer science, engineering, or equivalent experience with 4+ years in a similar technical role.
• At least 5 years of experience in technical support, preferably in cloud, storage, or networking.
• Strong CLI skills and confidence working in Linux environments.
• Experience with Git, container orchestration such as Kubernetes, workload management tools such as Slurm and Terraform, and observability tools such as Grafana.
• Familiarity with AWS, Azure, or GCP and with high-performance computing technologies including InfiniBand, RDMA, RoCE, and SDN.
• Clear communication in English and Hebrew is required.

Nice to have

• Experience with NVMe, SSDs, distributed storage, block storage, object storage, or file storage.
• Familiarity with NFS, SMB, iSCSI, or NVMe-oF storage protocols.
• CKA, CKAD, CKS, KCNA, AWS, NVIDIA AI, or Linux Foundation certifications.
• Experience with automation tools or scripting languages.
• Interest in coaching teammates and improving technology efficiency and sustainability.

Culture & Benefits

• Mission-driven work focused on improving AI infrastructure through an energy-first approach.
• Close collaboration with engineering teams across energy, manufacturing, data center construction, and cloud services.
• High-ownership environment that values initiative, urgency, and creative problem-solving.
• Local-market benefits including pension contributions and additional work-life-balance perks.